Privacy Policy

We would like to inform you that we comply with the protection framework with regard to the processing of personal data, as established by the new Regulation (EU) 2016/679 of the European Parliament. We respect the privacy of every individual who visits our properties and/or uses our website. This Privacy Policy explains how we may collect and use information that you provide us, and your rights in relation to that information.

Please read this policy carefully. Your use of our online services or your provision of information to us constitutes your acknowledgment of the terms of this Privacy Policy. Please do not send us any of your information if you do not want it to be used in the ways described in this Privacy Policy.

  1. Purposes of data collection

We collect and use personal data to offer personalized services to you.

The purposes that we collect the aforementioned data are the following:

a)To manage reservations and other services.

  • Create and store legal documents in accordance with applicable law.
  • Meet requests regarding your stay (e.g. room preferences).

b)To manage your stay.

  • Manage the access to your room.
  • Monitor the use of services (Wi-Fi access, etc.).
  • Manage lists with customers’ personal data for operational reasons, e.g. daily arrivals and departures etc.

c)To upgrade our services.

  • Give you information as far as our special offers, promotional messages and new services are concerned.

d)To manage our relations with you before, during, and after your stay.

  • Manage customer databases.
  • Evaluate our customers, products, and services.
  • Gain knowledge about the preferences of repeat and new customers.
  • Send newsletters, offers or to contact with you by telephone.
  • Manage requests for deletion from update lists.
  1. Information we collect

Voluntary information

We will gather and process information provided by you in connection with the following:

  • you contacting us by telephone or face to face;
  • you sending us a letter, e-mail or social media message;
  • you filling in a form on our website; and
  • you subscribing to receive a service from us (e.g., a newsletter or by following us on social media)

The types of information we collect include:

  • your name, gender, contact details, e-mail address, telephone number, date and place of birth, nationality;
  • passport and visa information
  • payment information;
  • dates of your stay and associated charges;
  • purchase or delivery of products or services;
  • reviews about our services; or
  • information we receive about you from any third parties through whom you have booked your arrangements;

We do not collect “sensitive information” (e.g. political views, religion etc.) unless it is offered voluntarily by you.

  1. Use of information

Typically, we will use your information in order to:

  • help us create content that is relevant to our visitors;
  • improve our website and social media pages;
  • give you information about our products and services that you request from us or that may interest you;
  • evaluate and help us understand general trends regarding our business;
  • provide for guests’ safety and security;
  • manage general record keeping;
  • assist you to make reservations and payments;
  • meet any legal and regulatory requirements;
  • provide the products or services you ask from us; and
  • improve our products and services.

We may process your personal information by both manual and automated means. It is possible to use your information in other ways for which we provide specific notice at the time of collection.

  1. Sharing information

We do not disclose or share information we collect and hold about you, except as described in this Privacy Policy. We may share information with service providers who perform functions and services on our behalf. Such third parties will be appointed as data processors and will be provided only with information necessary to perform services on our behalf but are not authorized to use such information for any other reasons. We may disclose information about you if we are required to do so by law. We reserve the right to transfer information about you in the event that we sell or transfer all or a portion of our business or assets, in accordance with applicable law. Should such a sale or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with our Privacy Policy. Following such a sale or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.

  1. Your rights

You have specific rights to the information we process about you as expressly provided for by applicable law. You may request a copy of the information we hold about you, update, withdraw, amend or correct the information, and in some circumstances, you may object to our use of your information. Furthermore, you have the right to request us to stop sending marketing communications, by email or directly to you. To exercise these rights or to make a complaint or submit an inquiry about our privacy practices, please contact us. To protect your privacy and maintain security, we may take the appropriate measures to verify your identity before doing any act. Please note that we will not be able to remove your information from the databases of third parties with whom we have already shared your information, with your consent. You should contact such third parties to opt out directly

  1. Data transfers

We may transfer and store the information we collect about you in countries other than the country in which the information was originally collected, including destinations outside the European Economic Area (“EEA”). Those countries may not have the same data protection laws as the country in which you provided the information. When we transfer your information to other countries, we will protect the information as described in this Privacy Policy and comply with applicable legal requirements providing adequate protection for the transfer of information to countries outside the EEA. By submitting your information to us, you give your consent to this transfer, storing and processing.

  1. Security

We take information and system security very seriously and we strive to comply with our obligations constantly. However, no web or email transmission can be totally protected or mistake free. For example, an email sent to or from our website may not be protected. You must take care in deciding what information you send to us by means of email. For your own safety and protection, we suggest that you not to include sensitive personal information, credit card or similar data in any e-mails you send us.

  1. Data Retention

We only retain your information for as long as needed in order to fulfil the purposes for which it is collected, unless otherwise provided by law. The length of time we keep your information will vary based on the obligations we need to meet.

  1. Links to other websites

For your convenience and information, our websites may include links from other websites, which operate independently from us. You take your own risk, in case you access such linked websites. It should be underlined that as these websites are not subject to this Privacy Policy, they may have their own privacy policies, which we strongly suggest you review. Those linked websites you visit are not controlled by us, so as a result we are not responsible for their content, use or their privacy practices.

  1. Cookies

When you visit this website, it involves the use of cookies. We use cookies to gather information about the visitors to our websites. We do not collect any personal information using cookies nor we install any application on your device by their use. The only way in which a user’s personal details can be included in a cookie file is if the user personally supplies this information to the server. When you access our websites, you will receive a clear notice advising you that the website you are visiting has the intention to use cookies.

A ‘’cookie’’is a small piece of data that a website asks your browser to store on your computer or mobile device. The cookie allows the website to “remember” your actions or preferences over time and improve the experience of a user. Moreover, it can help to ensure that adverts you see online are more relevant to your interests. Cookies help us and third parties provide you with relevant advertisements by collecting information about your use of our services as well as other websites. When you use a website to access our services, you can make settings in your browser to accept or reject all cookies or notify you when cookies are sent. Each browser is different.

Please note that certain services may have been designed to work with cookies and that deactivating cookies may affect your ability to use those services or part of them.

  1. Updates of Privacy Policy

We reserve the right to modify this Privacy Policy at any time. You should review this Privacy Policy frequently. Any changes we make to our Privacy Policy replace any prior Privacy Policies.

  1. How to contact us

If you have any questions about this Privacy Policy or whether you would like us to update information we have about you or your preferences, or even to exercise your rights of access, rectification, blocking, or deletion, please contact us by email at info@apartmentselefteria.com.